Merchant Services Coordinator

3 weeks ago


Lower Earley, Wokingham, United Kingdom WSH Support Office Full time
Job Title: Merchant Services Coordinator

Join WSH Support Office as a Merchant Services Coordinator and play a vital role in facilitating daily operational activities with acquirers/merchant banks to support our brands and locations.

Key Responsibilities:
  • Configure new acquirers and partners on company platforms
  • Place orders with acquirers and coordinate deliveries to sites and onboard configuration details
  • Assist with configurations of new POS terminals at customer sites
  • Communicate with acquirers and partners in daily operational issues
  • Collaborate with other departments to resolve problems, facilitate solutions, and enhance service delivery
  • Provide prompt and courteous services to all internal and external customers
  • Keep Asset Registers up to date for PCI compliance
  • Assist with KYC procedures for periodic reviews, ensuring compliance with regulatory requirements
  • Assist with PCI Compliance for periodic reviews, ensuring compliance with regulatory requirements
  • Coordinate returns of terminals and cancellations of contracts, liaising with operators
  • Monthly review of acquirer invoices to ensure contracted rates are maintained
  • Manage periodic rollout programs for updates to the fixed asset estate
  • Participate in the delivery of various internal finance projects and initiatives with internal finance teams
Requirements:
  • Merchant experience in a corporate environment is essential
  • Experience with acquiring portals, along with POS Systems advantageous
  • A good understanding of PCI Compliance programs
  • Knowledge of interactions with other finance areas such as Treasury, Bank Accounting team, Client Accounting team, Business Finance Directors on merchant settlements is essential
  • Ability to apply merchant bank card processing transaction knowledge to reconciliations of settlements is also desired
  • Intermediate Excel skills
  • Resolution and task management skills
  • Critical thinking (innovation/proactiveness)
  • High attention to detail and commitment to accuracy
  • Not afraid to challenge 'Status Quo' on processes, protocols, and procedures on existing environment
  • The ability to work well under pressure, with the ability to prioritise workload and meet deadlines
What We Offer:
  • 25 days holiday (plus public holidays)
  • Plus your birthday off
  • Enhanced pension
  • Life Assurance cover
  • Discounts available on the high street shops, holidays, gyms, and cinemas
  • Wellbeing assistance
  • Hybrid working arrangements
  • Volunteering Days
  • Enhanced maternity leave
  • Secondary Carer leave
  • Wedding/Commitment day leave
  • Salary to £30,000 per annum depending on experience


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