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Merchant Services Coordinator

2 months ago

Earley, United Kingdom WSH Support Office Full time
Job Description

Based in our Reading Office and reporting into the PCI Compliance Manager, this role primarily facilitates daily operational activities with acquirers/merchant banks to support WSH brands and locations. Key accountabilities include but are not limited to:

  • Configuration of new acquirers and partners on company platforms
  • Placing orders with acquirers and coordinating deliveries to sites and on boarding/configuration details. Liaise closely with EPOS/IT teams
  • Assistance with configurations of new POS (Point of Sale) terminal at customer sites
  • Communication with acquirers and partners in daily operational issues
  • Collaborating with other department to resolve problems, facilitate solutions and enhanced service delivery
  • Providing prompt and courteous services to all internal and external customers
  • Keep the Asset Registers up to date for PCI compliance
  • Assist with KYC procedures for periodic reviews, ensuring compliance with regulatory requirements
  • Assist with PCI Compliance for periodic reviews, ensuring compliance with regulatory requirements
  • Co-ordinate returns of terminals and cancellations of contracts, liaising with operators
  • Monthly review of acquirer invoices to ensure contracted rates are maintained
  • Manage any periodic rollout programs for updates to the fixed asset estate
  • Participate in the delivery of various internal finance projects and initiatives with internal finance teams i.e Kyriba TMS, AR Blackline

Qualifications

What we want from you:

 

  • Merchant experience in a corporate environment is essential
  • Experience with acquiring portals, along with POS Systems advantageous
  • A good understanding of PCI Compliance programs
  • Knowledge of interactions with other finance areas such as Treasury, Bank Accounting team, Client Accounting team, Business Finance Directors on merchant settlements is essential  
  • Ability to apply merchant bank card processing transaction knowledge to reconciliations of settlements is also desired
  • Intermediate Excel skills
  • Resolution and task management skills
  • Critical thinking (innovation/proactiveness)  
  • High attention to detail and commitment to accuracy
  • Not afraid to challenge 'Status Quo' on processes, protocols and procedures on existing environment
  • The ability to work well under pressure, with the ability to prioritise workload and meet deadlines

 



Additional Information

And in return, we offer:

  • 25 days holiday (plus public holidays)
  • Plus your birthday off
  • Enhanced pension
  • Life Assurance cover
  • Discounts available on the high street shops, holidays, gyms and cinemas
  • Wellbeing assistance
  • Hybrid working arrangements
  • Volunteering Days
  • Enhanced maternity leave
  • Secondary Carer leave
  • Wedding/Commitment day leave
  • Salary to £30,000 per annum depending on experience