Retail Travel Consultant Part Time

1 day ago


Kings Langley, Hertfordshire, United Kingdom West Midlands Trains Full time

Job Title: Retail Travel Consultant Part Time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Travel Consultant Part Time. As a key member of our team, you will be responsible for providing excellent customer service, selling tickets, and processing cash and card payments.

Key Responsibilities:

  • Assist customers in planning their journey and selling tickets
  • Process cash and card payments using ticket vending machines
  • Handle difficult situations in a calm and customer-focused manner
  • Maintain a safe and secure environment at the station
  • Deliver great customer service to our customers

Requirements:

  • Customer-focused with excellent communication skills
  • Comfortable managing conflict and remaining calm in difficult situations
  • Flexible with hours of work and approach to work
  • Ability to use initiative to solve problems and resolve issues
  • Live within a reasonable commute of the station
  • Aged 18 or older for safety reasons

Benefits:

  • Competitive salary of £11,423 rising to £12,075 (Part time) once probation is completed
  • One of the best pension schemes available
  • Free travel on all our trains and those of other train companies within our parent group company
  • 75% off all other train company travel tickets
  • Retail discounts
  • Career development opportunities

What's Next:

Once you have applied, you may be invited to complete a short video interview. If successful, you will be invited to meet our managers face-to-face.



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