Customer Technical Manager
4 weeks ago
About the Role
We are seeking a highly skilled Customer Technical Manager to join our team at Barfoots. As a key member of our team, you will be responsible for providing technical support to our customers, primarily Technical and Commercial Managers.
Key Responsibilities
- Provide technical guidance and support to customers to ensure their needs are met.
- On-board new suppliers to our customer systems, ensuring seamless integration.
- Communicate and implement strategy plans internally, driving quality and customer satisfaction.
- Develop quality improvement plans, collaborating with the supply base, factory, farm, and customer.
- Analyse and manage customer performance data, enabling continuous improvement prioritisation.
- Manage customer site visits and pre-production runs, ensuring quality and efficiency.
- Maintain customer scorecards to seek and achieve continuous improvement.
- Manage NPD and EPD product launches and packaging trials, ensuring successful execution.
Requirements
Required Knowledge, Skills & Experience
- Excellent communication and presentation skills.
- Commercial awareness and strong interpersonal skills.
- Previous experience in Quality or Technical Management (or equivalent discipline).
- Previous FMCG or Food/Produce experience desirable.
- Knowledge of retailer codes of practice, requirements & systems desirable.
- Strong organisational skills and attention to detail.
- Effective project/priority management.
- Food Safety Level 2 and HACCP Level 2.
- UK driving licence and ability to travel within the UK.
- Proficient in the use of MS Office applications, emails, and the internet.
- Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA.
Why Work for Barfoots?
- Investors In People - Silver Award status.
- Company pension scheme.
- Life Assurance.
- Employee Assistance Program.
- Benefits Platform.
- Development opportunities.
- Discounted leisure membership.
- Discounted vegetable box scheme.
- Cycle to work scheme.
- Free onsite parking.
- Approved training centre for Highfield qualifications.
- Rapidly growing company.
- Committed to Sustainability.
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