Customer Technical Manager

1 week ago

Chichester, West Sussex, United Kingdom Barfoots Full time

About the Role

We are seeking a highly skilled Customer Technical Manager to join our team at Barfoots. As a key member of our team, you will be responsible for providing technical support to our customers, primarily Technical and Commercial Managers.

Key Responsibilities

  • Provide technical guidance and support to customers to ensure their needs are met.
  • On-board new suppliers to our customer systems, ensuring seamless integration.
  • Communicate and implement strategy plans internally, driving quality and customer satisfaction.
  • Develop quality improvement plans, collaborating with the supply base, factory, farm, and customer.
  • Analyse and manage customer performance data, enabling continuous improvement prioritisation.
  • Manage customer site visits and pre-production runs, ensuring quality and efficiency.
  • Maintain customer scorecards to seek and achieve continuous improvement.
  • Manage NPD and EPD product launches and packaging trials, ensuring successful execution.

Requirements

Required Knowledge, Skills & Experience

  • Excellent communication and presentation skills.
  • Commercial awareness and strong interpersonal skills.
  • Previous experience in Quality or Technical Management (or equivalent discipline).
  • Previous FMCG or Food/Produce experience desirable.
  • Knowledge of retailer codes of practice, requirements & systems desirable.
  • Strong organisational skills and attention to detail.
  • Effective project/priority management.
  • Food Safety Level 2 and HACCP Level 2.
  • UK driving licence and ability to travel within the UK.
  • Proficient in the use of MS Office applications, emails, and the internet.
  • Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA.

Why Work for Barfoots?

  • Investors In People - Silver Award status.
  • Company pension scheme.
  • Life Assurance.
  • Employee Assistance Program.
  • Benefits Platform.
  • Development opportunities.
  • Discounted leisure membership.
  • Discounted vegetable box scheme.
  • Cycle to work scheme.
  • Free onsite parking.
  • Approved training centre for Highfield qualifications.
  • Rapidly growing company.
  • Committed to Sustainability.

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