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Customer Technical Manager

1 month ago

Chichester, West Sussex, United Kingdom Barfoots Full time

About the Role

We are seeking a highly skilled and experienced Customer Technical Manager to join our team at Barfoots. As a key member of our team, you will be responsible for providing technical support to our customers, primarily Technical and Commercial Managers.

Key Responsibilities

  • Provide technical support to customer contacts, primarily Technical and Commercial Managers
  • On-board new suppliers to relevant customer systems
  • Communicate and implement strategy plans internally
  • Develop quality improvement plans
  • Customer site visits and pre-production runs
  • Maintain customer score cards to seek and achieve continuous improvement
  • Manage NPD and EPD product launches and packaging trials

Requirements

Required Knowledge, Skills & Experience

  • Excellent communication and presentation skills
  • Commercial awareness
  • Strong interpersonal and relationship building ability
  • Previous experience in Quality or Technical Management (or equivalent discipline)
  • Previous FMCG or Food/Produce experience desirable
  • Knowledge of retailer codes of practice, requirements & systems desirable
  • Strong organisational skills and attention to detail
  • Effective project/priority management
  • Food Safety Level 2
  • HACCP Level 2
  • UK driving licence and ability to travel within the UK
  • Proficient in the use of MS Office applications, emails and the internet
  • Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA

Why Work for Barfoots?

  • Investors In People - Silver Award status
  • Company pension scheme
  • Life Assurance
  • Employee Assistance Program
  • Benefits Platform
  • Development opportunities
  • Discounted leisure membership
  • Discounted vegetable box scheme
  • Cycle to work scheme
  • Free onsite parking
  • Approved training centre for Highfield qualifications
  • Rapidly growing company
  • Committed to Sustainability