Customer Technical Liaison

2 months ago

Chichester, West Sussex, United Kingdom Barfoots Full time

Barfoots: Technical Customer Support Specialist

Barfoots, a leading global agricultural and food enterprise, prioritizes sustainability and innovation. They are currently seeking a Technical Customer Support Specialist to join their team. The ideal candidate should possess excellent communication skills, be highly organized, and have previous experience in Quality or Technical Management.

Key Responsibilities

  • Provide technical support to customer contacts, ensuring timely and effective resolution of issues.
  • Develop and implement quality improvement plans to enhance customer satisfaction and operational efficiency.
  • Manage customer performance data, analyzing trends and insights to inform business decisions.
  • Conduct regular customer site visits to assess operations and provide guidance on best practices.

Requirements

  • Strong interpersonal skills, with the ability to build trust and rapport with customers and colleagues.
  • Commercial awareness, with a deep understanding of market trends and competitor activity.
  • Food Safety and HACCP certification, with a commitment to maintaining the highest standards of quality and compliance.
  • Proficient in MS Office applications, with the ability to analyze and present complex data.

Benefits

  • Company pension scheme, providing financial security and stability.
  • Life Assurance, offering peace of mind and protection for loved ones.
  • Discounted leisure membership, promoting work-life balance and well-being.
  • Development opportunities, enabling career growth and professional development.

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