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Senior IT Support Specialist

2 months ago

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Job Title: Senior Information Technology Support Engineer

Company: Lucid Connect Ltd

Job Type: Permanent or 3-Month Contract with a view to go permanent

Location: UK Wide, Mainly Scotland & North England

Job Summary:

We are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at Lucid Connect Ltd. As a Senior IT Support Specialist, you will be responsible for providing technical support and solutions to our clients across the UK, with a focus on Scotland and the North of England.

Key Responsibilities:

  • On-Site Support: Visit clients on site to carry out consultancy, installations, and support
  • Pre-Delivery Configuration: Configure and test servers and workstations to client specifications
  • Installation and Setup: Help with unpacking and setting up servers and workstations on site
  • Troubleshooting: Receive fault reports, diagnose, and provide solutions quickly
  • Product Evaluation: Evaluate new products and technologies when requested
  • Reporting: Produce reports on every visit detailing work done, outstanding work, and issues to the projects team
  • Customer Sign-Off: Acquire customer sign-off for all completed projects
  • Technical Support: Assist Technical Support and Sales with queries and problems when necessary
  • Knowledge Management: Maintain current knowledge of hardware and software and a detailed knowledge of the product range
  • Process Improvement: Strive to improve the efficiency of the department by reviewing and improving current procedures and providing recommendations/feedback

Requirements:

  • Experience: Experience in one or more of the following areas is essential:
  • Modern Device Management: Microsoft Endpoint Manager, SCCM, Intune, Autopilot, Windows 10 Enterprise
  • Identity Management: AD, AAD, AAD Connect, MFA, SSO, SAML, Okta
  • Microsoft Teams, Exchange Online, SharePoint Online, Office 365, and Microsoft 365 Apps
  • Security: Microsoft Defender for Office 365, Microsoft Defender for Identity, Microsoft Defender for Endpoint
  • Compliance: Insider Risk Management, Information Protection and Governance
  • Application Delivery: VDI solutions (Citrix, VMWare) and Mobile Apps