Conversational Experience Designer
4 weeks ago
PolyAI is revolutionizing customer service with our lifelike voice assistants. We're seeking a skilled Dialogue Designer to create exceptional customer experiences across our virtual assistant platforms.
This is a unique opportunity to make a meaningful impact on global brands, using your expertise to craft intuitive and engaging conversations that drive customer satisfaction.
- Design and develop conversational flows that meet our high standards for user experience.
- Collaborate with our engineering team to ensure seamless integration with our Generative AI technology.
- Analyze performance metrics to identify areas for improvement and inform data-driven design decisions.
- Engage with real customers to refine our designs and prioritize features that enhance their experience.
- A strong focus on user-centered design principles and a keen eye for detail.
- Ability to communicate complex ideas and user flows through clear, concise language.
- Interest in natural language understanding and conversational AI.
- Experience with Python and analytics or data science.
- BS/MS degree in Interaction Design, Linguistics, or a related field.
- Experience managing stakeholders and content development.
- Knowledge of NLU technology and data manipulation.
- Employee share options plan.
- 25 days holiday, plus bank holidays.
- Flexible working from home policy.
- Enhanced parental leave.
- Yearly learning budget.
- Bike2Work scheme.
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Conversational Design Lead
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AI Conversation Designer
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Content Designer for Conversational AI
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