Conversational AI Designer

4 weeks ago


London, Greater London, United Kingdom PolyAI Full time

Role Overview

PolyAI is a pioneering company in customer service automation through lifelike voice assistants. We empower businesses to deliver exceptional customer service that rivals human agents.

This role is ideal for individuals who want to influence and be accountable for creating outstanding customer experiences.

Responsibilities:

  • Design engaging customer experiences for virtual assistants, from simple FAQ answers to complex conversations.
  • Collaborate with the engineering team to develop and maintain virtual assistants using internal tools and Python.
  • Monitor and optimize metrics to assess performance and customer satisfaction.
  • Analyze customer interactions and prioritize improvements to enhance the overall experience.
  • Ensure the effective, accurate, and safe implementation of Generative AI.

Requirements

Minimum Requirements:

  • A strong focus on user experience with attention to detail.
  • Ability to explain complex ideas and user flows in clear, concise language.
  • Interest in natural language understanding and conversational AI.
  • Basic knowledge of Python programming.
  • Familiarity with analytics or data science concepts.

Preferred Requirements:

  • Bachelor's or Master's degree in Interaction Design, Linguistics, or a related field.
  • Experience in managing stakeholders and content development.
  • Familiarity with NLU technology.
  • Experience with data manipulation, analytics, and visualization.

Benefits

PolyAI offers a range of benefits, including employee share options, 25 days' holiday, flexible working, and opportunities to work abroad.

We prioritize equality and inclusion, celebrating diversity and providing a supportive work environment for all employees.



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