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Customer Experience Ambassador

1 month ago

Saint Peters, Kent, United Kingdom Hollywood Bowl Group Full time
About the Role

Are you looking for a dynamic and engaging work environment where you can make a real difference in people's lives?

As a Team Member at Hollywood Bowl Group, you will be at the forefront of delivering exceptional customer experiences, ensuring that every guest leaves with a smile on their face and a memory to cherish.

Your key responsibilities will include:

  • Welcoming and engaging with customers, providing a warm and friendly atmosphere
  • Supporting the smooth operation of the centre, including food and beverage service, lane management, and party hosting
  • Working collaboratively with colleagues to achieve team goals and objectives
  • Providing excellent customer service, responding to customer feedback, and escalating issues as necessary
  • Participating in ongoing training and development to enhance skills and knowledge


What We Offer

As a valued member of our team, you can expect:

  • A competitive hourly rate, plus opportunities for overtime and bonuses
  • Access to apprenticeship programmes and in-house management training
  • A comprehensive benefits package, including pension scheme, holiday entitlement, and employee assistance programme
  • Free game vouchers and discounts on food and drink
  • Ongoing training and development opportunities to support career growth


Who We Are

Hollywood Bowl Group is a leading provider of experiential family entertainment, with a passion for bringing people together for fun and memorable experiences. With 74 centres across the UK and 13 in Canada, we're committed to delivering exceptional customer experiences and creating a workplace culture that values diversity, inclusion, and employee well-being.

If you're a motivated and enthusiastic individual who is passionate about delivering outstanding customer service, we'd love to hear from you