User-Centered Service Design Professional

2 days ago


Glasgow, Glasgow City, United Kingdom Austin Fraser Full time
About Austin Fraser

Austin Fraser is a respected public sector organization based in Glasgow, dedicated to providing high-quality services to end-users. With a strong reputation as an employer of choice, they're committed to delivering exceptional user experiences and are now seeking an experienced User-Centered Service Design Professional to join their team.

Job Description

The successful candidate will be responsible for designing and improving services to meet user needs. This involves developing user personas, journey maps, and service blueprints to inform service design decisions. Effective collaboration with stakeholders is crucial to defining service design strategies that align with business objectives.

Key qualifications and skills include:

  • Proven experience in service design, user experience design, or a similar role
  • Strong skills in user research, prototyping, and usability testing
  • Proficiency in design tools such as Sketch, Figma, or Adobe XD
  • Experience in creating user personas, journey maps, and service blueprints
Salary and Benefits

This is a competitive opportunity offering a daily rate of £230-£280, flexible working arrangements with 1 day per month in office, and valuable experience in public sector service design. As a valued member of the team, you'll also have access to ongoing training and development opportunities.

How to Apply

To express your interest in this role, please submit your updated CV or contact us for more information.



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