Assistant Reception Manager

2 weeks ago


Louth, Lincolnshire, United Kingdom Ballymascanlon Hotel & Golf Resort Full time
Assistant Reception Manager

Ballymascanlon Hotel & Golf Resort is seeking a highly skilled Assistant Reception Manager to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:
  • Assist the Front Office Manager in managing and coordinating reception operations to provide the highest standards of service.
  • Provide efficient, prompt, and courteous Front Office service to arriving and in-house guests.
  • Check the arrival list, conference guest list, and VIP list and inform appropriate departments of returning guests, VIPs, and special guests.
  • Ensure that trailing accounts are cleared and that the method of payment for groups is confirmed.
  • Liaise with the Head Housekeeper to confirm dinner times and ensure that room allocations are correct for each group.
  • Manage the city ledger and liaise with the accounts department to review charges posted on the management account.
  • Ensure that the POS transfer is cleared by receptionists.
Requirements:
  • Fluent English and excellent communication skills.
  • Ability to work under pressure in a fast-paced environment.
  • Working on rotating shifts, including weekends.
  • Knowledge of Hotsoft PMS is an advantage.
  • Previous experience in a similar role is essential.
Employee Benefits:
  • Meals on duty.
  • Refer a Friend Program.
  • Employee Assistance Program.
  • Employee Recognition Awards.
  • Team Member rates & F&B discounts in Windward Management properties.
  • Complimentary parking.


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