Assistant Manager
3 weeks ago
We're looking for an exceptional Assistant Manager to join our team at Loungers. As a key member of our management team, you'll play a vital role in maintaining the high standards that make our lounges so special.
As Assistant Manager, you'll support the General Manager in delivering exceptional customer experiences, driving sales, and leading a high-performing team. You'll be responsible for the day-to-day running of the lounge, including rotas, team engagement, and customer feedback.
What You'll Do- Support the General Manager in maintaining high standards across the team
- Drive sales and customer engagement through effective sales building and labour forecasting
- Lead a high-performing team, focusing on talent spotting, recruitment, and HR
- Manage paperwork and reporting, ensuring accuracy and attention to detail
- Develop and implement strategies to improve customer service and NPS
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off staff discount to enjoy outside working hours from day one
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off
- Experience as an Assistant Manager, Deputy Manager, or Supervisor in a restaurant, bar, cafe, or coffee shop environment
- Proven track record of driving sales and customer engagement
- Natural talent and passion for hospitality, with a flair for talent spotting and people management
- Excellent literacy and attention to detail, with good communication skills and ability to build rapport and trust
- Self-motivator with ability to work at pace with limited supervision, while adhering to pressure and timescales
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS
If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we'd love to hear from you. Follow us on LinkedIn or @life.at.lounge on TikTok to learn more about our company culture and values.
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