CCTV Operations Team Lead

4 weeks ago

Hounslow, Greater London, United Kingdom Mitie Full time

Exceptional Opportunity for a CCTV Team Leader

A dynamic and enthusiastic Control Room Team Leader is required to join our team within a high-quality and modern control room.

Located at Heathrow Airport, this role will ensure a safe and secure lasting impression to all on site and in line with our customers' expectations.

Key Responsibilities:

  • Lead a team of CCTV operators
  • SIA CCTV Licence required
  • Strong IT ability – including Excel, Word, Outlook
  • Excellent written communication and interpersonal skills and report writing
  • Good knowledge of local area and Heathrow Airport desirable, but not essential
  • Excellent levels of customer service at all times
  • Demonstrated ability to think and act quickly in emergencies or under pressure
  • To have a smart appearance befitting the company values
  • Good organisational skills, flexibility, and reliability is key to this role
  • Be fully aware of current CCTV policies and data protection requirements

Requirements:

  • The Team Leader must ensure that all duties are carried out to comply with policies/procedures of the site
  • To respond to all incidents, taking ownership of the situation and escalate to the Duty Operations Manager to investigate and respond too
  • Nature good relationships with the team of CCTV operators
  • Effective communication daily with the Duty Operations Manager, escalate any issues as required or necessary
  • Carry out varying tasks as directed by management
  • Action access control requests via Intercom at varying entry points on the site
  • Maintain the daily occurrence log (DOB) to ensure all incidents and occurrences are up to date
  • Report all identified faults in a timely manner, understanding priority faults, escalating to the Duty Operations Manager, maintaining records for follow ups
  • Be responsibly in taking all emergency calls and requests, promptly advising the Duty Operations Manager with details
  • Ensuring site runs efficiently, all staff act and behave in a professional manner
  • Ensure officers are booked on for duty, report any sickness or absence to the Duty Operations Manager
  • Escalate all security incidents to the Duty Operations Manager with accurate details
  • Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
  • Operationally task and support the Security Team as required - alarm activations and incidents on shift
  • Ensure a thorough handover is conducted with the incoming Team Leader
  • At all times the post holder must maintain and respect the security and sensitivity of the service we provide the client and Heathrow Airport LTD

Benefits:

  • Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle
  • We have a virtual GP on hand for you and members of your household
  • Salary Finance scheme for financial wellbeing assistance
  • Access to high street discounts through MiDeals platform
  • Cycle-to-work scheme
  • Life cover and save-as-you-earn scheme
  • Mitie Matching Share Plan
  • Mitie Stars recognition and reward scheme

Progressing Your Career:

  • We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you

Why Join Us:

  • Our success is a direct result of the experience and quality of our people

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