Workforce Management Team Lead

4 days ago

Hounslow, Greater London, United Kingdom DO & CO Full time

Salary: £45,000 - £55,000 per annum

About Us

At DO & CO, we pride ourselves on offering top-tier luxury airline catering services that exude elegance and sophistication. Our team is dedicated to crafting a unique experience that caters to even the most discerning passengers.

Job Description

We are seeking a dynamic and results-driven Operational Workforce Manager to join our London-based team. This role is crucial in ensuring that our workforce is effectively managed to meet the demands of our high-paced, luxury catering environment.

This position involves leading a team of workforce management professionals, ensuring the optimal allocation of staff resources, and maintaining seamless operations in collaboration with various stakeholders.

Key Responsibilities:

  • Team Leadership: Lead, mentor, and develop a team of workforce management professionals, ensuring high performance and continuous improvement in workforce planning processes.
  • Staff Scheduling: Oversee the creation and maintenance of staff schedules, ensuring that all shifts are adequately covered to meet operational needs while maintaining flexibility to accommodate demand variations.
  • Resource Allocation: Ensure efficient and effective allocation of staff resources, optimizing for both cost-effectiveness and high service quality standards.
  • Timekeeping Oversight: Manage the accuracy of timekeeping records for all staff, ensuring precise data is available for payroll and other operational needs.
  • Stakeholder Collaboration: Work closely with department heads, HR, and other stakeholders to understand and anticipate staffing needs, providing proactive and strategic solutions.
  • Agency Management: Manage relationships with staff agency partners, ensuring they are aligned with our workforce planning objectives and capable of providing the right talent when needed.
  • Compliance: Ensure all workforce management activities are compliant with UK labour laws, regulations, and company policies.
  • Reporting & Analysis: Generate and present regular reports on workforce performance, including KPIs, to senior management. Use data-driven insights to recommend improvements in workforce management processes.
  • Technology Utilization: Leverage workforce planning tools and technologies to enhance the efficiency, accuracy, and effectiveness of workforce management activities.
Qualifications
  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • Minimum of 3 years of experience in workforce management or related roles, with at least 1 year in a leadership position.
  • Strong analytical skills with experience in using workforce planning software and tools (for example Excel, Microsoft access etc.).
  • Excellent communication and interpersonal skills, with a proven ability to collaborate across departments.
  • Knowledge of UK labour laws and workforce management best practices.
  • Demonstrated leadership capabilities and experience managing a team.
  • Strong problem-solving skills and ability to adapt to changing operational demands.
  • Experience in the airline catering, hospitality, or related industry is preferred.

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