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Customer Experience Executive

2 months ago

London, Greater London, United Kingdom Liforme (B Corp Certified) Full time
Job Description

We are a dynamic, fast-growing company in the Yoga & Wellness Sector, with a mission to support and encourage the practice of Yoga and physical and mental wellbeing. We are looking for a highly skilled Customer Experience Executive to join our team.

Job Purpose

As a Customer Experience Executive, you will be responsible for providing exceptional service to our global customers, liaising with international warehouses and couriers, and responding to customer inquiries in a timely and professional manner.

Key Responsibilities

  • Building outstanding customer relationships to provide the best possible service to our global customers
  • Liaising with international warehouses and couriers to ensure seamless customer experience
  • Responding to customer inquiries in a timely and professional manner
  • Assisting with managing customer relationships across different social media platforms
  • Conducting ongoing community engagement to gather sales leads
  • Assisting with managing customer databases
  • Supporting and supervising junior team members
  • Supporting the manager with key strategic projects

Requirements

  • Outstanding customer service skills and a genuine desire to go above and beyond
  • Ability to think strategically and see the wider context and deeper significance of daily tasks
  • Ability to work autonomously within an agreed remit to manage workloads and turnaround of work
  • Great problem-solving skills and a dedication to finding the most efficient but complete solution to issues
  • Excellent writing and communication skills with a friendly disposition
  • Excellent academic record
  • Highly personable and able to fit in with a hardworking and dynamic team

What We Offer

  • Competitive salary
  • Hybrid and flexible working structure – remote and office based
  • Office space in Camden Town, Central London
  • Private Health Insurance
  • Good holiday allowance
  • Pension contribution
  • Monthly fitness/wellness/gym allowance
  • An exciting calendar of team social gatherings and events