Billing Operations Coordinator
3 weeks ago
Billing Operations Role
Pennon Water Services, trading as Source for Business, is a national business water retailer that delivers accurate and timely billing to approximately 100,000 customers through excellent customer service. The company is committed to helping its customers reduce water usage and minimize costs. In this role, you will work closely with data, focusing on precise procedures rather than finance-driven functions. Basic IT skills and the ability to stay organized in a structured, office-based environment are essential for success.
Key Responsibilities
- Plan and prepare all aspects of the billing process to ensure accurate customer billing and a smooth income pattern for the business.
- Work collaboratively with the immediate and wider team to ensure work requests are up-to-date and information is shared with other departments to facilitate effective contributions.
- Ensure data required for billing processes is available in the appropriate format, quality, and comprehensiveness to deliver a "right first time" billing operation and reporting requirement.
- Regularly interrogate data systems for updated information and raise work requests for relevant wholesalers.
- Maintain the security and confidentiality of company system data to protect customers' privacy and the company's reputation as a trusted supplier.
- Undertake reporting activities for the billing process to enable informed decisions and actions.
- Provide second-line support for all billing activities.
- Liaise with meter reader contracted services for billing aspect requirements and changes to ensure timely billing.
- Contribute to risk management by providing qualitative performance feedback on the meter reading contract supplier when required to improve service.
- Seek opportunities for improving service excellence and the customer experience through billing processes, taking steps to enhance them in line with company targets.
Requirements
- Proficiency in Microsoft Office, particularly Excel.
- Proven experience in billing and customer interaction.
- Experience in retail or commercial sales.
- Familiarity with billing processes.
Benefits
- A generous holiday allowance plus bank holidays.
- A discretionary bonus.
- A competitive contributory pension.
- A share-save scheme.
- Wellbeing support programs.
- A range of group discounts.
- A cycle to work scheme.
- Financial support services.
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