Customer Success Expert

1 week ago


Crowmarsh Gifford, Oxfordshire, United Kingdom Group GTI Full time
About the Role

We are currently looking for a highly motivated CUSTOMER SUCCESS EXPERT - UK to join our team at Group GTI. As a Customer Success Expert, you will play a crucial role in ensuring our customers get full value from our platform and products.

Your primary responsibility will be to actively contribute to customer success, collaborating closely with the Customer Success team to foster relationships, address customer needs, and provide the support required to build loyalty and achieve success.

You will receive training in commercial sales to better understand the customer journey and provide more personalized and effective solutions. In addition, you will have the opportunity to work on various projects, including identifying upsell and cross-sell solutions from the GTI portfolio aligned with customer goals and flagging them to the respective account director.

We offer a competitive salary of £42,000 - £52,000 per year, depending on experience. If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

This is a permanent, full-time role with a standard working hours of 37.5 hours per week, Monday to Friday 9am-5pm. We are an equal opportunities employer and welcome applications from all qualified candidates.



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