Customer Service Representative

2 months ago


Liverpool, Liverpool, United Kingdom Entwistle Green Full time

Job Summary:

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Entwistle Green. As a Property Manager Assistant, you will play a pivotal role in ensuring that our landlord and tenant customers receive a high-quality experience throughout their time with us.

Key Responsibilities:

  • Coordinate urgent and routine repairs and maintenance
  • Liaise with tradespeople and contractors, keeping customers informed
  • Organize safety inspections and manage remedial works
  • Liaise with landlords following regular property visits
  • Assist customers with general tenancy queries
  • Carry out weekly partnership calls with colleagues and welcome calls with new customers
  • Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners
  • Provide a first-class service to maximize customer retention
  • Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved

About You:

We're looking for a Property Manager Assistant who can build rapport and adapt to the varying needs of our tenants and landlords, going the extra mile to deliver exceptional customer service. You will need:

  • A positive 'can-do' approach
  • Passion for delivering exceptional customer service
  • Confident communication skills, both verbal and written
  • Excellent organizational skills with attention to detail
  • Strong time management skills and ability to prioritize workload
  • Ability to problem-solve
  • Able to remain calm under pressure and work to timescales

What You Get:

  • 23 days annual leave increasing with length of service
  • Pension scheme
  • Full training, support, and guidance
  • Excellent career progression opportunities throughout the business
  • Outstanding discounts across retail, entertainment, travel, and health
  • Wellness benefits, part of the wellness charity – MIND


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