IT Support Specialist

4 weeks ago

London, Greater London, United Kingdom MaxAd Fixed Fee Recruitment Full time £42,000 - £54,000
Job Title: IT Support Specialist

MaxAd Fixed Fee Recruitment is seeking an experienced IT Support Specialist to join their dedicated and collaborative team in Central London. As a Senior Service Desk Engineer, you will be responsible for managing complex IT issues, providing escalation support, and driving technical projects.

The estimated salary for this position is £52,000 per annum, considering the company's budget and industry standards. This figure is subject to experience and qualifications.

Job Description:

Our client specialises in providing IT support and security solutions to the financial services and related sectors across London. Their commitment to excellent service and proactive support has earned them a reputation as a trusted MSP. They are now seeking a skilled IT Support Specialist with 2nd or 3rd line experience to join their team as they continue to grow.

In this role, you will work with a range of clients across various industries and sectors, ensuring their IT systems are optimised, secure, and functioning efficiently. You will be responsible for managing time effectively and working within a service desk environment.

Responsibilities:
  • Provide 2nd and 3rd line support and technical expertise on escalated issues.
  • Manage and troubleshoot servers, networks, and cloud environments (e.g., Microsoft Azure, Microsoft 365).
  • Manage and troubleshoot other 3rd party services, such as cloud backups, email threat protection, EDR services, VoIP, and more.
  • Lead RMM management and projects including cloud migrations, security upgrades, and infrastructure deployments.
  • Proactively monitor and maintain systems to ensure optimal performance and security.
  • Collaborate with 1st and 2nd line teams to improve service delivery.
  • Accurately log and manage support tickets.
  • Engage in ongoing learning opportunities to enhance technical skills and customer service abilities.


Requirements:

This position requires proven minimum 5 Years MSP helpdesk experience and minimum 2 years, 3rd line experience within an MSP environment. Strong understanding of Windows Server, Active Directory, Exchange, Office 365, and Azure is essential. Experience with firewalls, routers, and networking (VPN, VLANs, etc.) is also required. Relevant certifications such as Microsoft Azure/M365 (MCSA/MCSE), Cisco (CCNA), ITIL, or equivalent are highly desirable. Eagerness for continuous development and adapting to a fast-paced environment is a must.

Benefits:

This is a superb new career opportunity for a strong communicator with a passion for delivering excellent service and solving complex problems. In return for your commitment, our client is offering a competitive salary, flexible working arrangements, a supportive, inclusive company culture with a focus on personal growth and development, up to 25 days holiday + bank holidays, and health and wellness initiatives.

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