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Client Relationship Manager

2 months ago

Chelmsford, United Kingdom Employment Specialists Ltd Full time

Employment Specialists Ltd is seeking a Client Relationship Manager to join a prominent Insurance Brokerage.

This position presents an exciting opportunity for a Client Relationship Manager to significantly contribute to the delivery of exceptional risk management services for a diverse portfolio of high-profile clients.

Your primary role will involve managing customized insurance programs designed for each client, ensuring they receive the most effective risk management guidance available. You will engage with senior executives, including CEOs and CFOs, who appreciate a strong and trustworthy partnership with their insurance consultant.

In this role, you will be instrumental in overseeing the financial aspects of these accounts, consistently prioritizing client interests in every decision.

Working with esteemed organizations or those with international operations necessitates a level of professionalism and credibility to navigate such high-stakes environments.

Given the complex nature of their insurance requirements, your focus will be on a select group of key accounts.

As a Client Relationship Manager, your core responsibilities will encompass:

  • Comprehending clients' operations and their risk management needs to provide tailored insurance solutions
  • Ensuring that insurance offerings are competitively priced to fulfill client requirements and promote profitable growth
  • Delivering continuous, comprehensive client service
  • Actively nurturing client relationships to achieve high retention rates
  • Monitoring KPIs/SLAs to guarantee that objectives are met

To excel as a Client Relationship Manager, you should possess:

  • In-depth knowledge of commercial insurance across various sectors
  • Exceptional communication, negotiation, and interpersonal abilities
  • Integrity, credibility, and the capacity to engage with senior-level executives
  • A sincere commitment to providing outstanding customer service

Your approach should always prioritize client needs, demonstrating flexibility to accommodate them, including in-person visits when necessary.

While this role offers the option to work remotely, you may choose to visit the office occasionally to maintain team connections.