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Client Relationship Business Partner

1 month ago

Chelmsford, Essex, United Kingdom Horizon Parking Full time

Company Overview

HORIZON PARKING LTD is a leading provider of parking management services in the UK, operating across over 2,500 car parks nationwide. We are committed to being an Employer of Choice, prioritizing our colleagues and fostering a culture built around core values such as pride, innovation, and growth.

Job Summary

We are seeking a highly organized and customer-focused Client Relationship Business Partner to join our Sales Team. This role involves managing key accounts, supporting existing client relationships, and identifying opportunities to expand our engagement with customers. As a Client Relationship Business Partner, you will be responsible for driving sales forward and providing seamless service to clients.

About the Role

This is primarily a desk-based role based in our Chelmsford Head Office, involving virtual meetings via Teams, with occasional travel to client sites or office facilities as required. You will work closely with internal departments to finalise new ANPR installations or new site solutions and attend regular client meetings to address concerns and strengthen relationships.

Main Responsibilities

  • Maintain and update live trackers for each account to keep records of ongoing projects and installations.
  • Manage daily mailboxes and share meeting notes or minutes with the Client Relationship Manager and clients.
  • Drive forward sales opportunities and support new site delivery, ensuring seamless service for clients.
  • Investigate and resolve complaints, providing clear resolutions to maintain excellent client service.
  • Engage confidently with both internal departments and external clients through email, Teams, and in-person meetings.
  • Foster strong relationships with clients and identify opportunities to cross-sell and upsell services.

Requirements

  • Strong organisational & grammar skills
  • Customer focused, with excellent communication skills - both written and verbal
  • Competent in MS Office including Word, Excel and PowerPoint - Intermediate/Advanced level
  • Comfortable with web-based back-office systems
  • Excellent attention to detail
  • Able to prioritise and manage own tasks
  • Pleasant, professional and proficient

What We Offer

  • £30,000 per annum
  • 37.5 hours per week
  • Annual company Bonus Scheme
  • Penfold Pension
  • Statutory Sick Pay
  • 23 days holiday plus bank holidays
  • Additional 1 day's holiday for your birthday week
  • Health care cash back scheme
  • Mental Health and Well Being Programmes (EAP)
  • Employee discount scheme
  • Cycle to Work scheme
  • Enhanced paternity leave
  • Employee of the Month Awards
  • Yammer monthly lottery
  • Regular ad-hoc monetary recognition
  • Paid DBS application
  • Access to free online training

About Us

We believe that our colleagues are our best asset and strive to create a positive work environment that promotes growth, innovation, and collaboration. If you are a motivated and customer-focused individual who is eager to learn and grow, we encourage you to apply for this exciting opportunity.