Highly Skilled Field Service Professional Wanted

4 weeks ago


Barnet, Greater London, United Kingdom Reed Specialist Recruitment Ltd Full time
Job Description:

We are seeking a highly skilled Field Service Technician to join our team in the healthcare sector. This role is vital in maintaining our commitment to patient safety and satisfaction.

Day-to-Day Responsibilities:
  • Provide exceptional customer service and technical support across all product ranges.
  • Service, maintain and repair Communication Systems, Fire Alarms and Nurse Call Alarm Systems
  • Highlight customer issues and contribute to the corrective actions process, offering feedback on product performance.
  • Support the returns process to facilitate product improvements and modifications.
  • Promote additional services and products to enhance customer experience.
  • Implement strategies to reduce service costs, including reducing parts usage, maintaining correct van stock profiles, and focusing on a high first-time fix rate.
  • Provide support for complaint escalations and attend product update meetings and refresher training.
  • Collaborate with the Regional Lead Engineer to enhance customer satisfaction, service efficiency, and business profitability.
  • Maintain frequent contact with various departments within the company and engage with customers at all levels, including end-users and NHS Trusts.
Required Skills and Qualifications:
  • Proven customer service experience.
  • Basic knowledge of electrical and communication systems.
  • Ability to work alone and unsupervised.
  • Motivated to achieve business targets.
  • Self-motivated decision-maker with a solutions-oriented approach.
  • Excellent communication skills across all media.
  • PC literate with good organisational skills.
  • Must pass a Disclosure and Barring Service (DBS) check.
  • Full driving license.
Benefits:
  • Generous pension scheme.
  • 25 days holiday plus bank holidays, with additional days accrued after 5 years of service.
  • Death benefit scheme offering 2x annual salary.
  • Salary exchange options.
  • Long service awards.
  • Vouchers for birthdays and Christmas.
  • Optional Pay Care monthly contribution for additional products and services.
  • Access to Unum Employee Assistance Programme and on-site trained mental health first aiders.
  • Participation in the Halma Share Incentive Plan.
  • Regular company social events including summer and Christmas parties.

Estimated salary: £38,000 - £45,000 per annum, depending on experience. To apply, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining our team.



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