Highly Skilled Field Service Professional Wanted
4 weeks ago
We are seeking a highly skilled Field Service Technician to join our team in the healthcare sector. This role is vital in maintaining our commitment to patient safety and satisfaction.
Day-to-Day Responsibilities:- Provide exceptional customer service and technical support across all product ranges.
- Service, maintain and repair Communication Systems, Fire Alarms and Nurse Call Alarm Systems
- Highlight customer issues and contribute to the corrective actions process, offering feedback on product performance.
- Support the returns process to facilitate product improvements and modifications.
- Promote additional services and products to enhance customer experience.
- Implement strategies to reduce service costs, including reducing parts usage, maintaining correct van stock profiles, and focusing on a high first-time fix rate.
- Provide support for complaint escalations and attend product update meetings and refresher training.
- Collaborate with the Regional Lead Engineer to enhance customer satisfaction, service efficiency, and business profitability.
- Maintain frequent contact with various departments within the company and engage with customers at all levels, including end-users and NHS Trusts.
- Proven customer service experience.
- Basic knowledge of electrical and communication systems.
- Ability to work alone and unsupervised.
- Motivated to achieve business targets.
- Self-motivated decision-maker with a solutions-oriented approach.
- Excellent communication skills across all media.
- PC literate with good organisational skills.
- Must pass a Disclosure and Barring Service (DBS) check.
- Full driving license.
- Generous pension scheme.
- 25 days holiday plus bank holidays, with additional days accrued after 5 years of service.
- Death benefit scheme offering 2x annual salary.
- Salary exchange options.
- Long service awards.
- Vouchers for birthdays and Christmas.
- Optional Pay Care monthly contribution for additional products and services.
- Access to Unum Employee Assistance Programme and on-site trained mental health first aiders.
- Participation in the Halma Share Incentive Plan.
- Regular company social events including summer and Christmas parties.
Estimated salary: £38,000 - £45,000 per annum, depending on experience. To apply, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining our team.
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