Director of Client Engagement
3 days ago
Head of Client Liaison
About Us:Prioritizing recruitment excellence, Priority Recruitment is a leading partner for top talent in the debt recovery enforcement sector. We collaborate with local authorities and transport organizations across the UK.
Role Overview:As the Head of Client Liaison, you will contribute to the operational leadership team and drive client services performance. This strategic role involves appointing, developing, and leading a dedicated team to ensure exceptional client experiences and service quality alignment with business goals.
Key Responsibilities:- Lead a high-performing Client Liaison team, fostering a culture of excellence and talent development.
- Evaluate and enhance client service delivery compliance with FCA guidelines, GDPR regulations, and internal policies.
- Act as the primary point of escalation for client service issues or complaints, guaranteeing timely resolution.
- Analyse complex data to develop actionable plans improving performance.
- Maintain effective relationships with clients and senior stakeholders through excellent communication skills.
- A competitive salary up to £70,000 per annum, complemented by a discretionary bonus.
- Company Pension Plan.
- Life Assurance Plan.
- 25 days annual leave, plus Bank Holidays.
- Private Medical Insurance.
- On-site Car Park.
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