Maternity Admin Team Leader
2 days ago
An exciting opportunity has arisen for a highly motivated individual to join the Maternity Admin Team as the Patient Access Team Leader.
Working primarily to support and manage the administrative Team responsible for the booking of Midwifery, Ultrasound, & Obstetric appointments including patients under the care of our Fetal & Maternal Medicine Unit which cares for patients with high risk pregnancies.
The post holder is also responsible for ensuring that the strict timelines for appointments during pregnancy are met, working closely with midwives, sonographers & managers to meet those deadlines.
Maternity & in particular the Fetal & Maternal Medicine Unit, is a high demand, high risk service where understanding the complex pathways some patients are on is essential.
Attention to detail, ability to absorb knowledge quickly & pass on that knowledge to the rest of the team effectively is an integral part of the role.
If you are looking for new challenge, enjoy learning & developing your skills, are good with people, are a good communicator & are able to navigate & manage change this might be the role for you.
Main duties of the jobSupporting the delivery of the daily operational business of Outpatient Administration & Medical Record Management. The post holder will be key in offering a supporting role to both the Service Manager and Operational Services Manager. The post holder must be able to identify pressures and help make recommendations on corrective actions required.
The post holder will support the Service Manager to resolve day to day management issues, helping to ensure that a high quality patient experience is delivered. This will involve supporting the Service Manager to resolve operational issues ranging from basic administration problems to more complex issues requiring support and agreement from various teams.
Job responsibilities- The ability to monitor and develop the efficiency of our pathways from referral through to patient appointment.
- Supervision of the management of Caesarean Section Theatre lists, liaising with Patient Access Co-ordinators regularly, to ensure processes are implemented correctly.
- Management of Patient Tracking List (PTL) with Patient Access Co-ordinators, attendance at weekly meetings to ensure overview of any issues.
- Supporting Patient Access Co-ordinators to resolve any issues that arise, escalating to Service Manager as appropriate.
- Management of patient missing follow up, deferred appointment & clinic cache up lists, to maintain accurate patient pathway data.
- Attendance at weekly meetings with Patient Access Co-ordinators and support any issues or problems that may arise.
- Escalate issues as appropriate to the Service Manager & work with the Service Manager to find & implement solutions.
- Leading the implementation and training of paperless systems for Maternity in conjunction with the Service Manager.
- Management of both face to face and virtual patient appointment systems.
- Implementation and maintenance of accurate computerised and manual record systems.
- Responsibility for creating new and/or editing existing clinic builds in our electronic patient record system (EPR).
- Supporting the Medical Records Clerk to maintain effective practices in the management of Maternity medical records to include tracking, filing, storage, archiving & digitalising of medical records.
- Supporting the Patient Access Team & Medical Records Clerk with arranging the archiving of Maternity medical records to our off-site storage facility and maintaining location spreadsheets which allows for prompt retrieval as necessary.
- Be self-motivated in regard to their own training requirements.
- Provide an ongoing and evolving induction and training package for their team.
- Undertake a range of administrative tasks and be able to provide cover for other team members as and when required.
- Liaise with the Data Collection Lead to provide administration support for participation in local and national clinical audit projects.
- Organise and co-ordinate meetings and on-going training for the team.
- Undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined.
- Educated to degree level or equivalent experience; Excellent keyboard and computer skills
- Full working knowledge of Microsoft Office, including Outlook, Email and Word; Understanding of patient confidentiality and data protection (inc HFEA if required); Ability to establish new working systems and patterns
- Working knowledge of relevant hospital systems: Viewpoint, Badgernet, EPR, Scanit and Attend Anywhere; Use of and ability to manipulate Excel; Knowledge of the Trusts Policies and Procedures; Understanding of medical terminology
- Experience of working in the NHS or similar organisation; Experience of working in a multi-disciplinary or busy team environment; Experience of working under pressure; Experience of working to protocols and procedures; Experience of talking to patients/service users; Meticulous attention to detail and completion of tasks to deadlines; Experience of supervising a team
- Experience of staff scheduling to cover needs of the service
- Excellent customer care skills to support a positive patient experience; An articulate, confident manner, both face to face and on the telephone; To have excellent organisational skills with meticulous attention to detail; Must work using own initiative and work independently in own role; Excellent time management and task management skills in order to respond to the demands of the post; Excellent oral and interpersonal communication skills that can be applied with confidence to communicate with colleagues, patients and their families or carers where barriers to understanding exist; Ability to interact in a professional, respectful and effective manner and to be an ambassador for the department; Meticulous attention to detail and accurate completion of complex tasks to deadline; Ability to mind map and complete a series of complex tasks simultaneously; Ability to have difficult conversations
- Ability to understand and relate to Trust and Departmental guidance on patient access, data protection and patient confidentiality to every day work practice;
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
-
Maternity Ward Administrator
1 day ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals Full timeJob Overview The Maternity Ward Clerk role is a vital part of our team, providing administrative support to ensure the smooth running of our Maternity wards. As a key member of our administrative team, you will play a crucial role in delivering high-quality patient care and making a positive impact on the patient experience. Main Responsibilities Provide a...
-
Maternity Ward Administrator
1 day ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals Full timeJob Overview The Maternity Ward Clerk role is a vital part of our team, providing administrative support to ensure the smooth running of our Maternity wards. As a key member of our administrative team, you will play a crucial role in delivering high-quality patient care and making a positive impact on the patient experience. Main Responsibilities Provide a...
-
Patient Access Team Lead
6 days ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals Full timeJob OverviewAn exciting opportunity has arisen for a highly motivated individual to join the Maternity Admin Team as the Patient Access Team Leader.Working primarily to support and manage the administrative Team responsible for the booking of Midwifery, Ultrasound, & Obstetric appointments including patients under the care of our Fetal & Maternal Medicine...
-
Patient Access Team Lead
6 days ago
Oxford, Oxfordshire, United Kingdom Oxford University Hospitals Full timeJob OverviewAn exciting opportunity has arisen for a highly motivated individual to join the Maternity Admin Team as the Patient Access Team Leader.Working primarily to support and manage the administrative Team responsible for the booking of Midwifery, Ultrasound, & Obstetric appointments including patients under the care of our Fetal & Maternal Medicine...
-
Oxford, Oxfordshire, United Kingdom Aspire Training Team Full timeJob Title: Early Years Team Leader/Supervisor ApprenticeshipAspire Training Team is seeking a motivated and enthusiastic individual to complete a Level 3 Early Years Team Leader/Supervisor Apprenticeship at Duchess Nursery in Abingdon. This apprenticeship has been designed by sector experts to help individuals progress into a leadership role.About Duchess...
-
Oxford, Oxfordshire, United Kingdom Aspire Training Team Full timeJob Title: Early Years Team Leader/Supervisor ApprenticeshipAspire Training Team is seeking a motivated and enthusiastic individual to complete a Level 3 Early Years Team Leader/Supervisor Apprenticeship at Duchess Nursery in Abingdon. This apprenticeship has been designed by sector experts to help individuals progress into a leadership role.About Duchess...
-
Oxford, Oxfordshire, United Kingdom Aspire Training Team Full timeAbout the RoleWe are seeking a punctual, reliable, and enthusiastic individual to complete a Level 3 Early Years Team Leader/Supervisor Apprenticeship at Duchess Nursery in Abingdon.Job DescriptionThe successful candidate will be responsible for the care and supervision of pre-school children, adhering to the Policies & Procedures of Duchess and Chatsworth...
-
Oxford, Oxfordshire, United Kingdom Aspire Training Team Full timeAbout the RoleWe are seeking a punctual, reliable, and enthusiastic individual to complete a Level 3 Early Years Team Leader/Supervisor Apprenticeship at Duchess Nursery in Abingdon.Job DescriptionThe successful candidate will be responsible for the care and supervision of pre-school children, adhering to the Policies & Procedures of Duchess and Chatsworth...
-
Oxford, Oxfordshire, United Kingdom Aspire Training Team Full timeAbout the RoleWe are seeking a punctual, reliable, and enthusiastic individual to complete a Level 3 Early Years Team Leader/Supervisor Apprenticeship at Duchess Nursery in Abingdon.Job DescriptionThe successful candidate will be responsible for the care and supervision of pre-school children, adhering to the Policies & Procedures of Duchess and Chatsworth...
-
Oxford, Oxfordshire, United Kingdom Aspire Training Team Full timeAbout the RoleWe are seeking a punctual, reliable, and enthusiastic individual to complete a Level 3 Early Years Team Leader/Supervisor Apprenticeship at Duchess Nursery in Abingdon.Job DescriptionThe successful candidate will be responsible for the care and supervision of pre-school children, adhering to the Policies & Procedures of Duchess and Chatsworth...
-
Oxford, Oxfordshire, United Kingdom Aspire Training Team Full timeJob Title: Early Years Team Leader/Supervisor Apprenticeship OpportunityAbout the Role:The Aspire Training Team is seeking a punctual, reliable, and enthusiastic individual to complete a Level 3 Early Years Team Leader/Supervisor Apprenticeship at one of our nurseries as a Baby Room Manager.About the Nursery:Our nursery has a warm, family-oriented...
-
Oxford, Oxfordshire, United Kingdom Aspire Training Team Full timeJob Title: Early Years Team Leader/Supervisor Apprenticeship OpportunityAbout the Role:The Aspire Training Team is seeking a punctual, reliable, and enthusiastic individual to complete a Level 3 Early Years Team Leader/Supervisor Apprenticeship at one of our nurseries as a Baby Room Manager.About the Nursery:Our nursery has a warm, family-oriented...
-
Oxford, Oxfordshire, United Kingdom Aspire Training Team Full timeJob Title: Early Years Team Leader/Supervisor Apprenticeship OpportunityAbout the Role:The Aspire Training Team is seeking a punctual, reliable, and enthusiastic individual to complete a Level 3 Early Years Team Leader/Supervisor Apprenticeship at one of our nurseries as a Baby Room Manager.About the Nursery:Our nursery has a warm, family-oriented...
-
Oxford, Oxfordshire, United Kingdom Aspire Training Team Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Level 3 Early Years Team Leader/Supervisor Apprenticeship candidate at Duchess Nursery in Abingdon.Job SummaryThe successful candidate will be responsible for providing high-quality care and education to our young children, while also contributing to the...
-
Team Leader
3 days ago
Oxford, Oxfordshire, United Kingdom GAIL's Summertown Full timeAre you a natural leader with a passion for developing others? Do you thrive in a fast-paced environment where no two days are the same?We're looking for a Team Leader at GAIL's Summertown who can take charge, motivate, and inspire their team to deliver exceptional results. As a Team Leader, you'll be responsible for supporting and developing your team...
-
Team Leader
2 days ago
Oxford, Oxfordshire, United Kingdom GAIL's Summertown Full timeAre you a natural leader with a passion for developing others? Do you thrive in a fast-paced environment where no two days are the same?We're looking for a Team Leader at GAIL's Summertown who can take charge, motivate, and inspire their team to deliver exceptional results. As a Team Leader, you'll be responsible for supporting and developing your team...
-
Oxford, Oxfordshire, United Kingdom Aspire Training Team Full timeAbout the RoleWe are seeking a punctual, reliable, and enthusiastic individual to complete a Level 3 Early Years Team Leader/Supervisor Apprenticeship at our Abingdon setting as Baby Room Manager.About the NurseryOur nursery has a warm, family-oriented atmosphere, with a homely feel and three individual rooms to cater for all children's needs. We have two...
-
Oxford, Oxfordshire, United Kingdom Aspire Training Team Full timeAbout the RoleWe are seeking a punctual, reliable, and enthusiastic individual to complete a Level 3 Early Years Team Leader/Supervisor Apprenticeship at our Abingdon setting as Baby Room Manager.About the NurseryOur nursery has a warm, family-oriented atmosphere, with a homely feel and three individual rooms to cater for all children's needs. We have two...
-
Team Leader
3 days ago
Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £45,000 - £65,000Job Title: Team LeaderJob Summary:We are seeking an experienced Team Leader to join our dynamic team in Oxford, United Kingdom. The successful candidate will oversee daily operations, drive team performance, and ensure targets are met while fostering a positive and collaborative work environment.Key Responsibilities:Leadership and Team Management: Lead,...
-
Team Leader
3 days ago
Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £45,000 - £65,000Job Title: Team LeaderJob Summary:We are seeking an experienced Team Leader to join our dynamic team in Oxford, United Kingdom. The successful candidate will oversee daily operations, drive team performance, and ensure targets are met while fostering a positive and collaborative work environment.Key Responsibilities:Leadership and Team Management: Lead,...
