Information Governance Senior Assistant

4 weeks ago

Leicester, Leicester, United Kingdom NHS Leicester, Leicestershire and Rutland Integrated Care Board Full time

Job Summary

An exciting opportunity has arisen within the Corporate Governance Team at NHS Leicester, Leicestershire and Rutland Integrated Care Board, to recruit an Information Governance Senior Assistant to administer and maintain effective systems to support the information governance function.

The postholder will ensure Data Protection and the UK General Data Protection Regulations are adhered to, and will be responsible for ensuring effective handling of general data privacy enquiries, including supporting data privacy impact assessments, Subject Access Requests, and Freedom of Information requests.

The successful candidate will have a proven track record and experience of information governance, including the development and implementation of systems and policies. They will have excellent communication skills and the ability to communicate at all levels across the organisation and across external stakeholders and with members of the public.

Main Duties of the Job

The Information Governance Senior Assistant will:

  • Provide an integrated information governance service function across the organisation, acting as the first point of contact for staff and delivering professional and timely support for information governance and data privacy enquiries, issues, and risks, including compliance with data protection regulations.
  • Be responsible for the daily review of information governance enquiries received, including Subject Access requests received from the public, managing these appropriately in line with policies and procedures.
  • Support Freedom of Information requests as required.
  • Support the central process for maintaining relevant registers, including Data Privacy Impact Assessments, Information Sharing Agreements, and Subject Access Requests.

About Us

NHS Leicester, Leicestershire and Rutland Integrated Care Board is looking to recruit an Information Governance Senior Assistant to support the information governance function within the Corporate Governance Team. The Corporate Governance Team plays a critical role in the development, review, and embedding of corporate governance systems and processes across the organisation, ensuring appropriate alignment across the integrated care system.

Key Responsibilities

The successful candidate will be responsible for:

  • Administering and maintaining an effective system to enable a response to internal and external enquiries and requests relating to general data privacy, including privacy impact assessments, Subject Access Requests, enquiries from the Information Commissioners Office, data breach/information governance incidents monitoring and reporting, etc.
  • Reviewing, maintaining, and overseeing legal compliance with Freedom of Information (FOI) requests as required and the Data Security and Protection Toolkit requirements using project methodology.
  • Coordinating and liaising with Executive Directors, Heads of Department, and lead officers across the organisation regarding data privacy/Subject Access Requests enquiries/responses and acting as the point of contact for such requests/responses for external enquiries.
  • Directing, supporting, and assisting patients/public in person, by telephone, email, and in writing using a variety of communication skills, taking direct ownership and responsibility of resolving enquiries at the first point of contact where possible.
  • Providing advice to staff across the organisation and to patients/relatives/carers on the relevant information governance procedure.
  • Monitoring service performance and improvements, producing reports for onward reporting in conjunction with the Senior Information Governance Officer and Corporate Governance Manager.

Requirements

The successful candidate will have:

  • A degree-level qualification in a relevant subject or equivalent level of experience of working at a similar level in a specialist area such as senior administration.
  • Demonstrable experience dealing with sensitive and confidential information.
  • Experience and knowledge of handling Freedom of Information requests and enquiries, Subject Access Requests, and Data Privacy Impact Assessments.
  • Experience and knowledge of information governance and data privacy compliance, including Data Security and Protection Toolkit.
  • Experience of minute-taking and administering Board and committee-level meetings.

Skills and Abilities

The successful candidate will have:

  • Excellent planning and organising capabilities, with exceptional attention to detail.
  • Able to work without supervision to agreed deadlines.
  • Able to communicate complex administrative information to a variety of stakeholders.
  • Able to maintain effective working relationships at all levels and with staff in other offices.

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