Customer Service Representative

2 weeks ago

Darlington, Darlington, United Kingdom McDonald's Full time

About the Role

As a Customer Care Assistant at McDonald's, you will be the face of our restaurant, responsible for delivering exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:

  • Providing a warm and welcoming atmosphere for customers, making them feel valued and appreciated.
  • Handling customer inquiries and resolving issues in a professional and courteous manner.
  • Working collaboratively with the team to maintain high standards of cleanliness and organization in the dining area and toilets.
  • Participating in special events and activities to create a fun and engaging experience for customers.
  • Communicating effectively with customers, colleagues, and management to ensure seamless service delivery.

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Holiday pay and Service Awards.
  • A meal allowance and employee discounts from top high-street and online brands.
  • A fast-paced and dynamic work environment with opportunities for growth and development.

Requirements

To succeed in this role, you will need to possess:

  • Excellent communication and interpersonal skills.
  • A genuine smile and ability to connect with customers.
  • High energy levels and a willingness to work efficiently and productively.
  • A friendly, welcoming, and courteous demeanor.

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