Service Desk Support Specialist

3 days ago

Farnborough, Hampshire, United Kingdom Shared Services Connected Ltd Full time
Service Desk Analyst Job Description

We are seeking a skilled Service Desk Analyst to join our team at Shared Services Connected Ltd. As a Service Desk Analyst, you will be the first point of contact for our customers, providing timely and effective support for their IT-related queries.

Key Responsibilities:
  • Provide exceptional customer service and support via phone, email, and chat
  • Resolve technical issues and escalate complex problems to senior technicians
  • Collaborate with internal teams to resolve issues and improve service delivery
  • Document and track customer interactions and issues in our service management system
  • Participate in on-call rotations and provide 24/7 support as required
Requirements:
  • Proven experience working in a service desk environment, preferably in an IT setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of IT service management principles and practices, including ITIL
  • SC Clearance and eligibility for DV clearance
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Flexible working arrangements, including remote work options

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for IT support, please submit your application.

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