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Service Desk Support Specialist

2 months ago

Farnborough, Hampshire, United Kingdom CSG Talent Full time
About the Role

Candidates should be interested in working for a leading UK hyperscale data centre business that delivers innovative and sustainable solutions to its clients. This company is dedicated to embracing innovation, sustainability, and continuous improvement.

We are seeking a Service Desk Analyst to manage Incidents and Requests, ensure accurate documentation, coordinate with resolver groups, and maintain effective communication with stakeholders. The role involves producing reports, supporting internal and external customer requests, and assisting with planned maintenance.

The ideal candidate must adhere to established procedures and be willing to work shifts, including weekends and nights. Hybrid working may be available after the training period.

Key Responsibilities:

  • Manage Incidents and Requests
  • Ensure accurate documentation
  • Coordinate with resolver groups
  • Maintain effective communication with stakeholders
  • Produce reports
  • Support internal and external customer requests
  • Assist with planned maintenance

Requirements:

  • SC Cleared or SC Clearable

Desired Skills and Experience:

  • ITIL Foundation Certificate