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Service Desk Support Specialist
2 months ago
We are seeking a skilled Service Desk Analyst to join our team at Shared Services Connected Ltd. As a Service Desk Analyst, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring seamless service delivery.
Key Responsibilities:- Provide timely and effective support to clients via phone, email, and chat
- Resolve technical issues and escalate complex problems to senior technicians
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document and track incidents, problems, and service requests
- Participate in on-call rotations and provide 24/7 support
- Proven experience working in a Service Desk environment
- Knowledge of Service desk systems and associated tools
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- SC Clearance – as a minimum, must be eligible for DV clearance
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible working arrangements and remote work options
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
