Help Desk Technician

3 weeks ago


Coventry, Coventry, United Kingdom ParentPay Group Full time
About the Role

This is an exciting opportunity for a Technical Support Specialist to join our team on a maternity cover basis. You will be the first point of contact for customers regarding software issues, delivering high levels of customer service via multiple channels.

  • Offer expert technical support to customers via phone, email, and web chat.
  • Maintain accurate records of support requests on our system.
  • Built lasting relationships and provide a positive customer experience at all times.
  • Stay informed about software developments and address any knowledge gaps.
  • Participate in internal and external training courses as needed.

Responsibilities:
Work autonomously with minimal supervision, taking ownership of tasks and meeting deadlines. This role is based in our Coventry office.

Remuneration: The successful candidate can expect a salary of approximately £25,000 per year.



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