Customer Service Team Lead
1 week ago
Transform Your Career with TrustFord
We're proud to be the largest Ford dealership in Europe and part of the esteemed Ford Motor Company. With a rich history and exciting future, we're driven by our passion for delivering exceptional customer experiences.
In this role as Assistant Aftersales Manager, you'll collaborate closely with our experienced team to ensure seamless operations within the Service Department. By anticipating and addressing customer needs, you'll play a vital part in driving departmental efficiency and excellence.
This is a fantastic opportunity to take your career to new heights while making a tangible impact on our customers' lives. If you possess strong leadership skills, a proactive approach, and a passion for delivering outstanding service, we want to hear from you
Your Key Responsibilities:
- Lead by example, demonstrating a customer-centric approach in every interaction
- Bolster the team's performance by leveraging your experience in a main dealer environment
- Showcase your self-motivation, commitment, and tenacity in achieving business goals
- Proven track record of successful team leadership and dispute resolution
- Unwavering dedication to providing exceptional customer service
About Our Benefits:
- A highly competitive salary, estimated at £45,000-£60,000 per annum, depending on experience
- 33 days annual leave (including bank holidays) plus an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance for added financial security
- Ford Privilege vehicle purchase scheme, offering exclusive discounts
- Discounts on Service, Bodyshop, and Parts for enhanced savings
- An additional day each year to volunteer for a charity of your choice, fostering corporate social responsibility
- Cycle to work purchase scheme, promoting sustainable commuting options
- Access to Perks at Work discount website, enhancing your purchasing power
Join TrustFord Today and Unlock a Brighter Future
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