Customer Service Expert

5 days ago


Edgware, Greater London, United Kingdom BT Group Full time

As a Customer Service Expert with BT Group, you will play a vital role in delivering exceptional customer experiences at our Edgeware store.

We are looking for someone who is passionate about building strong relationships with customers and can communicate effectively to understand their needs.

As a key representative of our brand, you will be responsible for providing expert advice on our products and services, ensuring that customers receive the best possible support.

You will work closely with your colleagues to create a welcoming and inclusive store environment, where customers feel valued and empowered to make informed purchasing decisions.

In return for your hard work and dedication, you will enjoy a competitive hourly rate of £13.55, plus 20% on target commission.

Our comprehensive benefits package includes:

  • A great hourly rate of £13.55 p/h plus 20% on target commission
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
  • Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
  • Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want
  • Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
  • Volunteering days, so you can give back to your local community
  • Optional Private Healthcare and Dental, to protect you and your family

At BT Group, we are committed to helping our employees succeed and reach their full potential. We offer tailored training and development programs to ensure that you have the skills and knowledge needed to excel in your role.



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