Sales Support Specialist
1 month ago
Job Summary
This role is responsible for supporting the sales team in connecting with suppliers, obtaining the best prices, and submitting offers to customers. The ideal candidate will have a strong understanding of sales support and telemarketing principles, with a minimum of 2 years of experience in a freight forwarding company.
Key Responsibilities
- Maintain a good relationship with new and existing customers.
- Create new customer portfolios and improve existing clientele.
- Support and organize customer visits for the sales team.
- Finds suppliers and communicates with them regarding customer needs, to ensure best service.
- Conducts good relations with suppliers and customers.
- Answers shipping orders and offers required pricing.
- Follows PSA BDP internal procedures during preparing offers.
- Prioritizes in keeping profit high during the sales and aims to get collection in quickest way possible.
- Prepares sales and marketing related reports as requested by management.
- Fixes about 15+ appointments per week.
- Obtains feedback from customer, and assists to solve their problems.
- Prevents action against economic damage related with customer-oriented situations.
- Committed to PSA BDP's internal procedures in filing documents.
- Participates in department meetings and related trainings.
- Acts in compliance with Quality Management System requirements.
- Follows the 'Information Assurance' requirements in all actions.
Requirements
- Minimum of 2 years business experience in sales support or telemarketing in a freight forwarding company.
- Fluent English – written and verbal communication, other languages are an advantage.
- Computer Skills: Outstanding Microsoft Office Package (Excel, Word, PowerPoint, etc.).
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