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Director of Implementation Services
2 months ago
Job Title: Director of Implementation Services
Job Type: Full-time
Location: Hybrid (Remote and On-site)
Job Description:
Position: Service Manager
Key Responsibilities:
- IT Service Management: Lead the implementation of ITIL Service Design and Service Strategy in a large, complex transformation programme.
- Stakeholder Management: Develop and maintain strong relationships with stakeholders, including leadership, teams, and external partners.
- Leadership and Collaboration: Provide leadership, influencing, and collaboration skills to drive successful service implementation.
- Service Now Expertise: Implement and manage Service Now workflows, catalogues, and automation of service provisioning.
- Requirements:
- ITIL Service Accreditation: Hold ITIL Service Design accreditation, with overall experience of working with the full ITIL lifecycle.
- Implementation Background: Have experience of ITIL Service Design implementation background, particularly within a large, complex transformation programme.
- Leadership and Influencing: Possess stakeholder management, leadership, influencing, and collaboration skills preferred above technical skills.
- Service Strategy: Have experience of implementing a Service Strategy, ideally in an organisation where this may not have been fully developed.
- Service Now Expertise: Have experience of Service Now, workflows, catalogues, and automation of service provisioning.
About iO Associates:
iO Associates is a leading provider of IT services, dedicated to delivering high-quality solutions to our clients. We are seeking a highly skilled Director of Implementation Services to join our team and lead the implementation of ITIL Service Design and Service Strategy in a large, complex transformation programme.
