Service Advisor

3 weeks ago


Charlestown of Aberlour, Moray, United Kingdom West End Garage ORG Full time

About the Role:

We are seeking a highly skilled and experienced Service Advisor to join our team at West End Garage ORG. As a Service Advisor, you will play a vital role in ensuring the efficient operation of our service department, meeting and exceeding customer expectations, and maximizing workshop profitability in line with agreed budgets and company business plans.

Key Responsibilities:

  • Dealing face-to-face with customers to provide exceptional levels of service
  • Ensuring that customers are informed and updated on the status of their vehicles
  • Using specialized software to price jobs and upsell
  • Dealing with phone calls quickly and efficiently
  • Planning the workshop day to maximize efficiencies and profit
  • Invoicing and taking payment from customers
  • Maintaining a tidy reception area

Requirements:

  • At least 2 years' experience within a dealership as a Service Advisor
  • Ability to adapt to our in-house system
  • Experience in a similar role within an automotive environment
  • Strong administration skills
  • Excellent IT skills, including Microsoft Office, and ability to pick up new systems quickly
  • Excellent communication skills
  • Ability to work to deadlines and timeframes
  • Flexible and adaptable approach
  • Full UK Driving Licence
  • Eligible to work in the UK

What We Offer:

  • Company pension
  • Access to car scheme

Why Join Us:

West End Garage ORG is a privately owned retailer group that offers excellent support to its employees. We pride ourselves on our forward-thinking and progressive approach, providing opportunities for career progression and professional development. If you are looking for a challenging and rewarding role in a dynamic and customer-focused environment, we encourage you to apply.


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