Customer Service Advisor

5 months ago

Isle of Skye, United Kingdom Jewson Builders Merchants Full time

**Are you based on the Isle of Skye?**

**Do you enjoy building customer relationships face to face?**

If you're ready to take your customer service skills to the next level and join a team that's dedicated to providing great service, we want to hear from you

**Hours**:7.30am-5.00pm Monday to Friday and every other Saturday morning 9am-12pm and part time options available.

**Location**:Jewson, Old Corrie Industrial Estate, Broadford, Isle of Skye, IV49 9AB

**What will I be doing?**

A Customer Service Advisor is an essential role within the branch network, you will build relationships with customers and understand their wider requirements in order to maximise sales growth.

You will be in regular contact with our customers and therefore you play a huge part in delivering a fantastic customer experience.

In order to support our customers and deliver a great service you will;
- Getting to know our products and services to maximise all customer interactions
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Build strong, effective relationships with customers and suppliers, managing feedback accordingly
- Dealing with lapsed accounts
- **What's in it for you?**_
- A competitive salary and benefits package, plus generous staff discounts
- A supportive team environment where your contributions are recognized and valued
- Opportunities to grow your skills and career within our organization
- Flexible working arrangements to help you balance work and life

At **Jewson**, we're proud to be part of the **STARK** Building Distribution and

dedicated to providing top-quality building products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- What is your notice period?

**Experience**:

- Customer Service: 1 year (required)

Ability to Commute:

- Isle of Skye, IV49 9AB (required)

Work Location: In person

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