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HGV Service Advisor

1 month ago

Hatton of Fintray, Aberdeenshire, United Kingdom Hunter Knight Recruitment Ltd Full time
Service Advisor for HGV

We are seeking a professional and experienced HGV Service Advisor to join our team. If you have HGV and customer service experience within a commercial vehicle setting, we would love to hear from you. We also invite applications from Service Advisors within other areas of the automotive industry who have a keen interest in learning all about HGV.

Key Responsibilities:
  • Deal with customer needs face-to-face and over the phone with a professional and friendly approach
  • Work in Progress (WIP) control for the workshop
  • MOT and service scheduling
  • Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
  • Clarify for the customer and workshop the basis for the repair
  • Retail / Warranty / Contract
  • Deal with customer reception area maintenance
  • Order/arrange sub-contract work
  • Assist and develop parts sales with the objective of meeting relevant targets
  • Cost completed work and raise invoices
  • Account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
  • Build rapport with all staff and customers
  • Maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
  • Maintain invoice filing in an accurate, timely and efficient manner
  • Ensure up to date knowledge and training on all franchise requirements
  • Undertake such other tasks as may reasonably be required
  • Enhance the image and reputation of the company whilst supporting its commercial interests
  • Comply with good health and safety practice, all statutory requirements, company policies and standard procedures
Requirements:
  • Excellent customer service skills
  • Excellent interpersonal, verbal and written communications skills
  • Proven organisational and administration skills
  • Proactive approach to work
  • Able to work to deadlines
  • Problem solving skills
  • Technical knowledge
  • Analytical skills including working with statistical and costing information
  • Ability to work in a fast pace environment and multitask both alone and part of a team