Customer Service Coordinator
3 weeks ago
We are seeking a highly skilled and dedicated Customer Service Administrator to join our team at East and North Hertfordshire NHS Trust. As a key member of our Health at Work team, you will play a vital role in providing exceptional customer care and administrative support to our patients and employees.
The successful candidate will have excellent communication skills, be able to work efficiently in a busy environment, and possess a high level of accuracy when inputting and accessing information electronically. If you are a motivated and organized individual who is passionate about delivering high-quality customer service, we encourage you to apply for this exciting opportunity.
Main Responsibilities- Provide a high standard of customer care to patients and employees, responding to queries and concerns in a polite, sensitive, and professional manner.
- Accurately input and access information electronically, maintaining confidentiality and adhering to standard procedures.
- Monitor email enquiries, respond promptly, and forward to other team members or services as necessary.
- Participate in the promotion and delivery of wellbeing events, including developing posters, leaflets, and intranet pages.
- Assist in the local induction, training, and support of new employees in the Health at Work team.
At East and North Hertfordshire NHS Trust, we pride ourselves on providing high-quality, compassionate care to our patients. Our team is dedicated to delivering exceptional services, and we are committed to creating a positive work-life balance for our employees. If you share our values and are passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
Person Specification- Essential criteria:
- Excellent communication skills
- Ability to work efficiently in a busy environment
- High level of accuracy when inputting and accessing information electronically
- Desirable criteria:
- Experience working in an Occupational Health setting
- Reception duties
- Arranging appointments
- Taking meeting notes
- Meeting deadlines and targets
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate, and grow together. We create a safe environment where we are curious about the lived experience of others, seek out best practice, and are open to listening and hearing new ideas. We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
We are committed to equality, diversity, and inclusion for all job applicants, staff, patients, and the wider community. We want to create a workforce that represents the communities we serve and welcome applications from everyone regardless of their background. We understand the importance of balancing work and home life and are committed to supporting flexible working for our staff wherever possible.
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