Flight Operations Specialist

3 hours ago


Dorking, Surrey, United Kingdom C&M Travel Recruitment Full time

Flights Executive Role Summary:

We are seeking a highly skilled Flights Executive to join our team at C&M Travel Recruitment. As a key member of our team, you will be responsible for supporting our clients with all aspects of flight operations, including ticketing, documentation, and fare sourcing.

Key Responsibilities:

  • Source and purchase airline tickets in a timely and cost-effective manner
  • Issue automated Electronic Miscellaneous Documents (EMDs) for add-ons such as seat reservations
  • Advise sales and operations teams on fares, including net and published fares
  • Apply fare rules in line with contracts and agreements
  • Process automated tickets through BSP or Amadeus systems
  • Monitor and resolve any issues related to BSP links and Automated Messages (ADMs) or Automated Credits (ACMs)
  • Support the securing of seats and rates for ad-hoc tours and allocations
  • Regularly review reservations systems to ensure accurate ticketing information
  • Verify flight information on customer documentation for accuracy and currency
  • Action Amadeus queues and assist with loading and maintaining contracts in reservations systems
  • Be available on a rota basis to assist with out-of-hours flight emergencies

Requirements and Qualifications:

  • Experience in a fares and ticketing or air operations role for a tour operator, OTA, airline, or similar
  • Proficiency in Amadeus systems
  • Experience booking worldwide travel requirements using a Global Distribution System (GDS)
  • Knowledge of net and published fares
  • Excellent communication and written English skills
  • Fares and Ticketing Qualification qualifications are advantageous
  • Strong attention to detail and accuracy skills

Additional Information:

  • Salary is competitive and dependent on experience
  • Hybrid working arrangement with 2 days office-based
  • Monday to Friday, 9 to 5, with some out-of-hours cover on a rota basis for flight emergencies
  • Range of staff benefits, including discounted travel, health cash plan, subsidised gym membership, and well-being initiatives


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