Customer Experience Specialist
10 hours ago
About Northumbrian Water Group (NWG)
">We strive to make our company a Great Place to Work for all. We value Diversity, Inclusion, and Equity and encourage you to bring your full self to work.
">Job Summary
">We're looking for two Customer Experience Trainers with a genuine interest in emotional intelligence to join our team. As part of our transformation change programme, you'll help us bring to life our brand, values, and customer-centric behavioural culture.
">Key Responsibilities
">- ">
- Work alongside senior leaders and wider training teams to research, design, maintain, and deliver memorable learning experiences that build competency and demonstrate high-quality service.">
- Coach and support individuals and teams through training and beyond, helping us achieve our National Leader vision and regulatory targets.">
- Travel across our estate and partner organisations, delivering training sessions and meeting with stakeholders.">
What We Offer
">- ">
- Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve.">
- Company pension scheme with employer contributions up to 10%.">
- Free access to local attractions and a discount scheme for days out, shopping, travel, and more.">
- Award-winning wellbeing support, including digital GP services for you and your family members.">
- Support with sustainable travel, financial wellbeing, and development opportunities.">
Salary
">£31,640 - £39,550 per annum, depending on experience.
">About the Role
">This is a full-time, permanent position working 37 hours per week, Monday to Friday between 8am and 8pm.
">You'll be able to work flexibly and have a flexible approach as you will be delivering across our estate and in partner organisations each week.
">Estimated salary: £38,433 per annum.
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