Community Outreach Coordinator

2 weeks ago

Stourbridge, Dudley, United Kingdom Mary Stevens Hospice Full time

About the Role

Mary Stevens Hospice is seeking a skilled Community Engagement Officer to join our team. As a key member of our community outreach team, you will be responsible for building strong relationships with local community groups, healthcare organizations, and statutory and voluntary sectors.

Key Responsibilities

  1. Identify and establish relationships with community members, healthcare, statutory and voluntary organizations to introduce people to the hospice and its services.
  2. Engage with community groups to raise awareness of the hospice and better understand the needs of community members, with a focus on communities who experience inequity accessing care.
  3. Deliver community engagement initiatives and projects, aligned with hospice strategic objectives, including working with people with lived experience from minoritised community groups and to ensure inclusivity.
  4. Act as a hospice ambassador and communicate information about the hospice and its services to local communities and organizations.
  5. Scope opportunities to work in collaboration with external organizations to deliver and collaborate on a range of community engagement events and awareness programmes.
  6. Monitor and evaluate activity and data.
  7. Lead on awareness campaigns with the Communications and Marketing Lead.
  8. Work alongside hospice colleagues to contribute to, support and disseminate information for other events and activities such as Wills Month, No Barriers Here, Grief Awareness Week and hospice fundraising events.
  9. Work collaboratively with all hospice teams to align community engagement efforts with the hospice goals and priorities.
  10. Communicate with internal colleagues about engagement events and activities.
  11. Actively engage in internal and external hospice community events, fundraising, awareness raising activities and public speaking opportunities about the hospice.
  12. Seek opportunities and training to understand developments in palliative and end of life care, death, dying and bereavement.
  13. Represent Mary Stevens Hospice at external meetings as required.
  14. Attend local events representing the hospice which take place throughout the Black Country open days, engagement stand opportunities, community events.
  15. Collect and collate data from events and community engagement initiatives identifying opportunities for improvement.
  16. Prepare reports for monitoring processes for the Senior Leadership Team.

Person Specification

Experience

  • Effective communicator with excellent interpersonal skills, both verbal and written, in addition to a proactive approach to social media.
  • Experienced public speaker and delivering presentations.
  • A professional, positive and confident manner.
  • Ability to manage various tasks and projects in a timely manner.
  • Excellent MS Office skills including Word, Excel, PowerPoint and Outlook.
  • Ability to develop a range of relationships, including people with lived experience, health and social care workers, voluntary and statutory sector.
  • Proven networking and community engagement skills.

Qualifications

Essential

  • Experience in a community engagement role.
  • Experience of working with community groups.
  • Valid driving licence and access to a vehicle.

Desirable

  • Knowledge of local services.
  • Experience of working in a voluntary organization.
  • Knowledge of the health and social care sector.
  • Knowledge of palliative and end of life care, hospice movement, bereavement, compassionate communities etc.
  • Educated to degree level, or transferable experience.

Personal Qualities

Essential

  • Commitment to equality, valuing diversity and inclusion and understanding how this applies to own area of work.
  • Ability to work as part of a team and on own initiative.

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