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Social Care Direct Advisor

2 months ago

Chelmsford cm qh, United Kingdom Essex County Council Full time
Job Title: Social Care Direct Advisor

We are seeking a highly motivated and organized individual to join our team as a Social Care Direct Advisor. As a key member of our Emergency Duty Service, you will play a vital role in providing essential support to vulnerable adults and children in Essex.

About the Role:

This is a part-time opportunity offering 28 hours per week, consisting of 4 x 7.5 hour shifts. You will be based at our offices in Chelmsford, with no home working available. The successful candidate will be required to work evenings, nights, weekends, and Bank holidays, including Christmas, on a rota basis.

Key Responsibilities:
  • Provide accurate and up-to-date information and advice to callers on Social Care policies and services, including eligibility criteria, and services provided by other statutory, private, and voluntary agencies.
  • Identify and respond to urgent or critical situations by passing referrals to the EDS Social Workers in order to ensure appropriate escalation and management of situations.
  • Work collaboratively with colleagues to support the sharing of knowledge and new information.
  • Ensure that all information recorded complies with data recording legislation and guidance.
Requirements:
  • Educated to GCSE level or equivalent by experience.
  • Excellent typing and office-based skills.
  • Experience of working under pressure in a busy office environment.
  • A working knowledge of standard ICT software and systems, in particular MS Word and Excel.
What We Offer:

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. We offer a supportive and inclusive work environment, with opportunities for professional development and growth.

As a Disability Confident Leader, we are committed to interviewing all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. We are also committed to interviewing all veterans and care leavers who meet the minimum requirements of the role.

Essex County Council is proud to be a Disability Confident Leader and is committed to making reasonable adjustments to the recruitment process for candidates with disabilities. We are also committed to supporting the career development of our employees and offer a range of training and development opportunities.