Software Support Specialist

8 hours ago


Gillingham, Kent, United Kingdom Henry Schein Inc Full time
Job Overview

We are seeking a skilled Software Support Technician to provide exceptional customer support and ensure customers receive the best possible experience with our software.

This role involves providing coaching and guidance to customers through various communication channels, empathizing with their concerns, and promoting a self-serve approach by sharing relevant support documents.

The ideal candidate will demonstrate self-motivation, diligence, and self-awareness, recognizing their training needs and seeking support to develop their knowledge.

Key Responsibilities:

  • Provide coaching and guidance to customers through various communication channels (phone, online chat).
  • Promote a self-serve approach by sharing relevant support documents to help customers find solutions while maintaining open communication.
  • Empower customers to maximize the potential of our software, facilitating vital patient care and simplifying their lives.

Compensation: $50,000 per annum.



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