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Scheme Manager Non Residential
2 months ago
About the Role
We are seeking a skilled and compassionate Scheme Manager to join our leasehold retirement team at Home Group. As a Scheme Manager, you will play a vital role in ensuring the smooth running of our retirement community, providing support to our customers to live independently in their own homes.
Key Responsibilities
- Manage the scheme on behalf of our residents, ensuring that our buildings are safe, secure, and meet required safety standards.
- Provide visibility on the scheme, engaging with customers, responding to calls, and providing a warm, safe, and welcoming environment.
- Ensure communal areas are clean, safe, and welcoming, supporting our customers to socialize and enjoy their community spaces.
- Work with partner contractors for repairs and maintenance works, sourcing suitable local suppliers when needed.
- Signpost customers to relevant services to support their welfare and make a positive impact on their lives.
- Support our sales team when new properties become available, interviewing potential customers and providing a warm welcome as they move in.
What We Offer
- A competitive salary and great benefits, including a Health Cash Plan and generous pension scheme.
- Opportunities for career growth and development within Home Group.
- A supportive and inclusive work environment, where you can be yourself and make a real difference in the lives of our customers.
Requirements
- A passion for providing excellent customer service and building strong relationships with customers from diverse backgrounds.
- Knowledge of health and social issues affecting older people, with some experience in safeguarding and risk assessments.
- Strong administrative skills, including managing accounts, budgets, and invoicing for repairs and maintenance.
- A self-starter approach, with the ability to work independently and make effective decisions.
Why Join Home Group?
We are a top 10 Great Place to Work in the UK, committed to creating a workplace where everyone can thrive. Our diversity networks and allies support our colleagues to be their best selves, and we offer a range of benefits to support your well-being and career growth.
