Residential Scheme Manager

4 weeks ago


Letchworth, Hertfordshire, United Kingdom Home Group Full time

About the Role

We are seeking a skilled and compassionate Residential Scheme Manager to join our Leasehold Retirement Team at Home Group.

As a key member of our team, you will be responsible for ensuring the smooth running of our retirement community by managing our buildings and providing excellent customer service to our residents.

Key Responsibilities

  • Manage the scheme on behalf of our residents, ensuring that our buildings are safe, secure, and meet required safety standards.
  • Provide visibility on the scheme, engaging with customers, responding to calls, and providing a warm, safe, and welcoming environment.
  • Ensure communal areas are clean, safe, and welcoming, and work with partner contractors for any repairs and maintenance works required in communal living areas.
  • Signpost customers to relevant services to support their welfare and make a difference to their lives.
  • Support our sales team when a new property becomes available, interviewing new potential customers, and providing a warm welcome as our new customers move in.

What We Offer

  • A competitive salary and a range of benefits, including a health cash plan, over 800 high street discounts, and a generous pension scheme.
  • The opportunity to work for a top 10 Great Places to Work in the UK and make a real difference to the lives of our customers.
  • A supportive and collaborative team environment, with opportunities for career growth and development.

Requirements

  • A passion for providing excellent customer service and building great relationships with customers from all different backgrounds.
  • Knowledge of the health and social issues that affect older people.
  • Some experience in safeguarding and carrying out risk assessments.
  • Able to work collaboratively with different partners and manage accounts, budgets, and invoicing for any repairs to our buildings, communal areas, and gardens.

How to Apply

If you are a motivated and caring individual who is passionate about making a difference in the lives of older people, please submit your application.



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