Scheme Manager for Leasehold Retirement Community

3 weeks ago


Letchworth, Hertfordshire, United Kingdom Home Group Full time

About the Role

We are seeking a talented and dedicated Scheme Manager to join our leasehold retirement team at Home Group. As a Scheme Manager, you will be responsible for ensuring the smooth running of our retirement community, managing our buildings, and providing support to our customers to live independently.

Key Responsibilities

  • Manage the scheme on behalf of our residents, ensuring our buildings are safe, secure, and meet required safety standards.
  • Provide visibility on the scheme, engage with customers, respond to calls, and provide a warm, safe, and welcoming environment.
  • Ensure communal areas are clean, safe, and welcoming, while supporting customers to live independently.
  • Work with partner contractors for repairs and maintenance works in communal living areas, and support sourcing suitable local suppliers.
  • Signpost customers to relevant services to support their welfare and make a difference to their lives.
  • Support our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as they move in.

What We Offer

  • A competitive salary and benefits package, including a health cash plan, high street discounts, and a generous pension scheme.
  • The opportunity to work for a top 10 Great Places to Work in the UK, with a strong commitment to diversity and inclusion.
  • A supportive and collaborative team environment, with opportunities for growth and development.

Requirements

  • A passion for providing excellent customer service and building great relationships with customers from all backgrounds.
  • Knowledge of health and social issues affecting older people, and experience in safeguarding and risk assessments.
  • Strong administrative skills, including managing accounts, budgets, and invoicing for repairs and maintenance.
  • A self-starter approach, with the ability to work independently and make effective decisions.


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