Highly Skilled IT Support Specialist
3 days ago
At Jet2 Plc, we're working together to deliver an amazing journey for our customers.
Job Overview
We're seeking a highly skilled Desktop Support Engineer to join our 24/7 team of technical support specialists. As part of our team, you'll work closely with other engineers to provide technical support to our technology-enabled workforce.
About the Role
This is a fixed-term contract lasting 12 months, and you'll work on a rolling shift pattern including weekends and bank holidays. You'll take ownership of incidents and service requests raised by our user community, mostly via phone but also via email and self-service channels.
You'll be expected to quickly and effectively perform known first-time fixes, liaise with other technical resolver teams, and escalate any ongoing issues appropriately and professionally.
You'll share knowledge of technical fixes with colleagues and other teams.
Your Responsibilities
- Resolving technical issues on various devices
- Effective triage, workload, and time management skills
- Providing excellent customer service
- Liaising with technical resolver teams
- Sharing knowledge with colleagues
Requirements
To be successful in this role, you'll need:
- A good understanding of Windows, Active Directory, Office 365, VPN, networking, and incident management
- Previous experience in publishing knowledge articles
- Experience using Servicenow is desirable
Benefits
As a member of our team, you'll enjoy:
- Colleague discounts on flights and holidays
- A Generous Discretionary Profit Share Scheme
- Home-based night shifts
Our salary range for this position is £40,000 - £60,000 per annum, depending on your experience.
What We Offer
At Jet2 Plc, we offer a dynamic and supportive work environment, opportunities for career growth, and a chance to be part of a team that's redefining travel experiences.
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