Highly Skilled IT Support Specialist

3 days ago


Leeds, Leeds, United Kingdom Jet2 Plc Full time

At Jet2 Plc, we're working together to deliver an amazing journey for our customers.

Job Overview

We're seeking a highly skilled Desktop Support Engineer to join our 24/7 team of technical support specialists. As part of our team, you'll work closely with other engineers to provide technical support to our technology-enabled workforce.

About the Role

This is a fixed-term contract lasting 12 months, and you'll work on a rolling shift pattern including weekends and bank holidays. You'll take ownership of incidents and service requests raised by our user community, mostly via phone but also via email and self-service channels.

You'll be expected to quickly and effectively perform known first-time fixes, liaise with other technical resolver teams, and escalate any ongoing issues appropriately and professionally.

You'll share knowledge of technical fixes with colleagues and other teams.

Your Responsibilities

  • Resolving technical issues on various devices
  • Effective triage, workload, and time management skills
  • Providing excellent customer service
  • Liaising with technical resolver teams
  • Sharing knowledge with colleagues

Requirements

To be successful in this role, you'll need:

  • A good understanding of Windows, Active Directory, Office 365, VPN, networking, and incident management
  • Previous experience in publishing knowledge articles
  • Experience using Servicenow is desirable

Benefits

As a member of our team, you'll enjoy:

  • Colleague discounts on flights and holidays
  • A Generous Discretionary Profit Share Scheme
  • Home-based night shifts

Our salary range for this position is £40,000 - £60,000 per annum, depending on your experience.

What We Offer

At Jet2 Plc, we offer a dynamic and supportive work environment, opportunities for career growth, and a chance to be part of a team that's redefining travel experiences.



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