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Administrative Assistant

2 months ago

Fareham, Hampshire, United Kingdom Chubb Fire & Security Group Full time
About the Role

We are seeking an experienced Administrator to join our dynamic team at Chubb Fire & Security Group. As an integral part of our operations, you will provide administrative support to ensure the smooth and effective running of our branch.

Key Responsibilities
  • Organise and input engineer timesheet information on a weekly basis, adhering to set timescales and processes.
  • Communicate with customers, engineers, and the customer service centre regarding installation projects and service calls.
  • Maintain customer job files, ensuring accurate recording of necessary information for seamless customer history and data access.
  • Clear cancelled jobs and database amendments.
  • Assist with the production of engineer routine maintenance lists/logs and report on progress.
  • Support the Operations Manager with installation planning and management of work in hand.
  • Respond to calls from engineers, customers, and colleagues to resolve issues or concerns.
Requirements
  • Previous administrative/customer service experience.
  • Experience dealing with customer disputes (ideally).
  • Solid IT literacy skills, with proficiency in multiple systems, including in-house portals and Microsoft systems.
  • Natural communication skills, with the ability to build rapport with colleagues.
  • Proactive, with the ability to prioritise workloads and multitask effectively.
  • Highly organised, with a focus on meeting deadlines.
What We Offer
  • Up to £24,000 per annum.
  • 25 days holiday, plus bank holidays.
  • Free onsite parking.
  • Cycle to Work Scheme.
  • Employee Referral Scheme (£1000).
  • Company Pension Scheme.
  • Life Assurance (4 x Basic Salary).
  • Employee Scholarship Scheme.
  • A Central Benefits Platform offering a wide variety of discounts.
  • Health & Wellbeing Resources.
  • Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence.