Dealing Services Representative

4 weeks ago

Manchester, United Kingdom AJ Bell Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Dealing Services team as a Dealing Services Agent. As a key member of our team, you will play a vital role in providing exceptional customer service to our clients, supporting them with their investment needs and ensuring that their deals are executed efficiently and effectively.

Key Responsibilities
  • Provide exceptional customer service to clients via phone, email, and secure message, ensuring that their queries are resolved promptly and professionally.
  • Support clients with placing and executing deals, ensuring that all transactions are completed accurately and efficiently.
  • Work closely with the Dealing Services team to ensure that all customer queries are resolved in a timely and professional manner.
  • Develop and maintain a comprehensive knowledge of our products and services, ensuring that you can provide accurate and up-to-date information to clients.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple deadlines.
  • Basic knowledge of financial markets and products, with a willingness to learn and develop your skills.
  • GCSEs in Maths and English, or equivalent.
About Us

AJ Bell is a leading investment platform business, providing a range of solutions for individuals and financial advisers. We are committed to delivering exceptional customer service and providing our clients with the support and guidance they need to achieve their financial goals.

We offer a comprehensive training program, ongoing support, and opportunities for career progression. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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